Terms of service

Last updated: June 2026

1. Overview

Welcome to Amorlyn Jewellery ("Amorlyn", "we", "us", or "our"). By accessing or placing an order through our website (amorlyn.com) or any of our sales channels including Instagram and Telegram, you ("customer", "you") agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

2. Products

2.1 Product Description

All jewellery sold by Amorlyn is made with VVS grade moissanite stones. Our pieces are crafted in S925 sterling silver or 18K gold plating unless otherwise stated in the product listing. Stone certifications are GRA certified where indicated.

2.2 Colours and Appearance

We make every effort to display our products as accurately as possible. However, the actual colour, sparkle, and appearance of jewellery may vary slightly from what is shown on screen due to differences in monitor settings, lighting, and photography conditions. These variations do not constitute a defect.

2.3 Sizing

Ring sizes follow standard US sizing unless otherwise stated. We provide a size guide on our website to assist you. Amorlyn is not responsible for incorrect sizes ordered by the customer. Please refer to our size guide carefully before placing your order.

2.4 Stock Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. In the event that a product you have ordered becomes unavailable, we will notify you and offer a full refund or alternative product.

3. Pricing

3.1 Currency

All prices displayed on our website are in Malaysian Ringgit (RM / MYR) unless otherwise stated.

3.2 Price Changes

Amorlyn reserves the right to change product prices at any time without prior notice. The price applicable to your order is the price displayed at the time your order is confirmed.

3.3 Promotions and Discounts

Promotional codes and discounts are subject to their own terms and conditions, are valid for a limited time, and cannot be combined with other offers unless expressly stated. Amorlyn reserves the right to withdraw any promotion at any time.

4. Orders

4.1 Order Confirmation

Once your order is placed and payment is confirmed, you will receive an order confirmation via email or messaging platform. This confirmation does not guarantee fulfilment in cases where stock has become unavailable after your order was placed.

4.2 Order Cancellation by Customer

Orders may be cancelled within 24 hours of placement provided the order has not yet been packed or shipped. To cancel, contact us immediately via DM on Instagram (@amorlynco) or Whatsapp (016-7934159). Orders that have already been packed or dispatched cannot be cancelled.

4.3 Order Cancellation by Amorlyn

We reserve the right to cancel any order at our discretion, including but not limited to cases of suspected fraud, payment failure, pricing errors, or stock unavailability. A full refund will be issued in such cases.

4.4 Bulk Orders

For bulk or wholesale orders, please contact us directly. Bulk orders are subject to separate terms and pricing.

5. Payment

5.1 Accepted Payment Methods

We accept the following payment methods:

  • Online banking (FPX)
  • Touch 'n Go eWallet (TnG)
  • GrabPay
  • Credit and debit card (Visa / Mastercard)
  • Direct bank transfer (Maybank / CIMB)

5.2 Payment Security

All payments are processed through secure, encrypted payment gateways. Amorlyn does not store your card or banking details.

5.3 Payment Failure

If payment is not received or is declined, your order will not be processed. Please ensure your payment details are correct before submitting your order.

6. Shipping and Delivery

6.1 Processing Time

Orders are processed and packed within 1–2 business days of confirmed payment. Orders placed on weekends or public holidays will be processed on the next business day.

6.2 Shipping Methods

We ship via J&T Express. All shipments are tracked. You will receive a tracking number once your order has been dispatched.

6.3 Delivery Timeframe

  • West Malaysia (Semenanjung): 2–5 business days
  • East Malaysia (Sabah & Sarawak): 5–8 business days

These are estimated timeframes only. Amorlyn is not responsible for delays caused by courier services, public holidays, or circumstances beyond our control.

6.4 Shipping Rates

  • West Malaysia: RM8 flat rate
  • East Malaysia: RM15 flat rate
  • Free shipping on orders above RM300 (West Malaysia) and RM400 (East Malaysia)

6.5 Delivery Address

Please ensure your delivery address is accurate and complete at the time of ordering. Amorlyn is not responsible for failed deliveries or lost parcels resulting from incorrect addresses provided by the customer.

6.6 Lost or Damaged Parcels

In the unlikely event that your parcel is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and resolve the issue. Amorlyn will not be held liable for loss or damage caused by courier mishandling beyond our reasonable control.

7. Returns and Exchanges

7.1 Return Policy

We accept returns within 7 days of delivery for items that are:

  • Unused and unworn
  • In their original packaging with all accessories intact
  • Accompanied by proof of purchase

7.2 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, used, or altered
  • Items without original packaging
  • Custom or personalised pieces
  • Items purchased during final sale or clearance promotions
  • Items damaged due to improper care by the customer

7.3 Return Process

To initiate a return, contact us via Instagram DM (@amorlynco) or Whatsapp (016-7934159) within 7 days of receiving your order. Include your order number, reason for return, and photos of the item. We will advise you on the next steps. Return shipping costs are borne by the customer unless the return is due to a defect or error on our part.

7.4 Exchanges

We offer exchanges for the same item in a different size where stock is available. Please contact us within 7 days of delivery to request an exchange.

7.5 Refunds

Approved refunds will be processed within 5–10 business days to your original payment method. Shipping fees are non-refundable unless the return is due to our error.

8. Warranty

8.1 Lifetime Warranty

All Amorlyn jewellery comes with our lifetime warranty against manufacturing defects. This warranty covers:

  • Manufacturing defects
  • Stone setting issues
  • Structural damage resulting from normal wear

8.2 Warranty Exclusions

Our warranty does not cover:

  • Physical damage caused by drops, impacts, or bending
  • Scratches or abrasions resulting from misuse or improper care
  • Loss or theft
  • Damage caused by exposure to perfume, chlorine, saltwater, or harsh chemicals
  • Normal wear and tear over time

8.3 Warranty Claims

To make a warranty claim, contact us with your order number, a description of the issue, and clear photographs of the item. We will assess the claim and advise on the appropriate resolution, which may include repair, replacement, or store credit at our discretion.

9. Intellectual Property

All content on our website and social media channels — including but not limited to product images, brand name, logo, slogans, descriptions, and designs — is the intellectual property of Amorlyn Jewellery. You may not copy, reproduce, distribute, or use any of our content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Amorlyn shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the relevant order.

11. Privacy

Your personal information is collected and used in accordance with our Privacy Policy, which is available on our website. By placing an order, you consent to the collection and use of your information as described in our Privacy Policy.

12. Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Instagram: @amorlynco
  • Email: amorlynco@gmail.com
  • Website: amorlyn.com

Two Hearts, One Promise. — Amorlyn Jewellery