Refund policy

Last updated: June 2026

At Amorlyn, every piece leaves our hands in perfect condition. If something isn't right, we want to make it right. Here is everything you need to know about our return and refund process.

1. Our Promise

We stand behind every piece we sell. If your order arrives with a manufacturing defect or we made an error with your order, we will resolve it — no questions asked.

2. Return Eligibility

We accept returns within 7 days of delivery provided the following conditions are met:

The item is unused and unworn
The item is in its original condition with no scratches, alterations, or signs of wear
All original packaging is intact — box, ribbon, warranty card, and accessories
Proof of purchase is provided (order number or receipt)
The return request is submitted within 7 days of receiving your order

3. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

Items that have been worn, used, or altered
Items returned without original packaging
Custom or personalised pieces
Items purchased during final sale, clearance, or flash sale promotions
Items damaged due to improper care by the customer (perfume, chlorine, saltwater, dropping)
Items where the 7-day return window has passed
Ring size exchanges where the incorrect size was ordered by the customer without consulting our size guide

4. Returnable Situations

We will accept returns and issue a full refund or replacement in the following situations:

Situation & Resolution

Item arrives with a manufacturing defect
→ Full refund or replacement provided.
Wrong item sent by Amorlyn
→ Full refund or replacement + return shipping covered by Amorlyn.
Item arrives damaged due to shipping
→ Full refund or replacement provided (photos must be submitted within 48 hours).
Item is significantly different from the description
→ Full refund or replacement provided.

5. How to Initiate a Return

Follow these steps to request a return:

Step 1 — Contact us within 7 days

Reach out via Instagram DM (@amorlynco) or Whatsapp with the following:

Your full name
Order number
Reason for return
Clear photos of the item and packaging

Step 2 — Wait for approval

Our team will review your request within 1–2 business days and confirm whether your return is approved. Do not send items back before receiving approval — unapproved returns will not be accepted.

Step 3 — Ship the item back

Once approved, pack the item securely in its original packaging and ship it to the address we provide. Use a tracked shipping service. Return shipping costs are borne by the customer unless the return is due to our error.

Step 4 — Inspection and resolution

Once we receive and inspect the returned item, we will process your refund or replacement within 3–5 business days.

6. Exchanges

6.1 Size Exchanges

We offer one free size exchange per order where the size requested was based on our size guide and the fit is incorrect. The exchange is subject to stock availability. If the requested size is unavailable, we will offer store credit or a refund.

To request a size exchange, contact us within 7 days of delivery with your order number and the size you need.

6.2 Product Exchanges

We do not offer product-to-product exchanges (e.g. exchanging a ring for a bracelet). If you would like a different product, please return the original item (subject to return eligibility) and place a new order.

7. Refunds

7.1 Refund Method

Approved refunds will be returned to your original payment method:

Payment Method & Refund Timeline

Bank transfer (FPX)
→ Refund processed within 5–10 business days.
Touch 'n Go eWallet
→ Refund processed within 3–7 business days.
GrabPay
→ Refund processed within 3–7 business days.
Credit / Debit card
→ Refund processed within 7–14 business days.
Direct bank transfer
→ Refund processed within 3–5 business days.

7.2 Non-Refundable Amounts

The following are not refundable under any circumstances:

Original shipping fees (unless the return is due to our error)
Return shipping costs paid by the customer
Any promotional discounts applied to the original order
7.3 Partial Refunds

In cases where the item is returned in a condition that does not fully meet our return criteria (e.g. minor signs of handling), we reserve the right to issue a partial refund at our discretion.

8. Warranty Claims

Our jewellery comes with a lifetime warranty against manufacturing defects. Warranty claims are separate from our 7-day return policy and can be made at any time.

Warranty covers:

Manufacturing defects
Stone setting issues
Structural damage from normal wear

Warranty does not cover:

Physical damage from drops or bending
Scratches from misuse
Loss or theft
Damage from perfume, chlorine, or saltwater

To make a warranty claim, contact us with your order number, description of the issue, and clear photographs. We will assess and advise on the appropriate resolution — which may include repair, replacement, or store credit.

9. Damaged on Arrival

If your order arrives visibly damaged, please:

Do not open or use the item
Photograph the outer packaging and the item immediately
Contact us within 48 hours of delivery with the photos and your order number

Claims for damaged items submitted after 48 hours of delivery may not be accepted as we cannot verify that the damage occurred during transit.

10. Late or Missing Refunds

If you have not received your refund within the timeframes listed above:

Check your bank account or eWallet again
Contact your bank or payment provider — processing times vary
If you have done both and still have not received your refund, contact us at amorlynco@gmail.com or Whatsapp