Shipping policy

Last updated: June 2026

At Amorlyn, every order is packed with care and shipped promptly. Here is everything you need to know about how we get your jewellery to your door.

1. Processing Time

Once your payment is confirmed, your order will be processed and packed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a tracking number via WhatsApp or email once your order has been dispatched.

Note: During peak periods such as Hari Raya, Valentine's Day, and major sales events, processing may take up to 3 business days. We will notify you if there is any delay.

2. Shipping Rates

Shipping Rates & Free Shipping

  • West Malaysia (Semenanjung)
    → Standard shipping rate: RM8.00
    → Free shipping for orders above RM300.
  • East Malaysia (Sabah & Sarawak)
    → Standard shipping rate: RM15.00
    → Free shipping for orders above RM400.

3. Estimated Delivery Timeframe

Destination Estimated Delivery
West Malaysia 2–5 business days
East Malaysia 5–8 business days

These are estimated timeframes provided by our courier partners and are not guaranteed. Amorlyn is not responsible for delays caused by courier services, public holidays, weather conditions, or other circumstances beyond our control.

4. Courier Partners

We ship with trusted Malaysian courier services:

  • J&T Express — fast delivery, free pickup service

The courier used for your order will be selected based on your location and current availability. All shipments are fully tracked.

5. Order Tracking

Once your order is dispatched, you will receive:

  • Your tracking number via WhatsApp or email
  • A link to track your parcel directly on the courier's website

You can also track your order at:

If you have not received your tracking number within 3 business days of payment confirmation, please contact us.

6. Packaging

Every Amorlyn order is carefully packed to ensure your jewellery arrives in perfect condition and looks exactly as beautiful as the moment it was packed.

Your order will include:

  • Amorlyn signature jewellery box (navy velvet interior)
  • Branded navy ribbon
  • Amorlyn paper bag
  • Thank you & warranty card
  • Amorlyn wet wipe — The 60-Second Shine
  • Bubble wrap protection layer

We label all parcels as "Fashion Accessories" for security purposes.

7. Delivery Address

Please ensure your delivery address is accurate and complete before submitting your order. This includes:

  • Full name
  • Complete street address including unit number
  • Postcode and city
  • State
  • Active phone number for courier contact

Amorlyn is not responsible for failed deliveries or returned parcels resulting from incorrect or incomplete addresses provided by the customer. Re-shipping fees will apply for returned parcels due to address errors.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier will typically:

  1. Leave a notification card or send an SMS/notification
  2. Attempt redelivery or hold the parcel at a nearby collection point

Please ensure someone is available to receive your parcel or provide a secure delivery address. Amorlyn is not responsible for parcels returned to sender after multiple failed delivery attempts.

9. Lost or Damaged Parcels

We take every precaution to ensure your order is securely packed and dispatched. However, in the rare event that your parcel is lost or arrives damaged:

Lost parcels: Contact us within 7 days of the expected delivery date. We will file a claim with the courier and investigate. If the parcel is confirmed lost, we will arrange a replacement or full refund.

Damaged parcels: Contact us within 48 hours of receiving your order. Please provide clear photographs of the damaged packaging and item. We will assess and resolve accordingly.

For orders above RM400, we strongly recommend opting for courier insurance at checkout where available.

11. International Shipping

We accept international orders on a case-by-case basis. International shipping rates vary depending on your country, order weight, and courier availability and are not calculated automatically at checkout.

To place an international order, please contact us first:

  • Instagram DM: @amorlynco
  • WhatsApp: 016-7934159

Let us know your country and the items you'd like — we'll confirm the final shipping cost and payment details before processing your order. International orders are only confirmed once shipping cost has been agreed and full payment received.

11. Public Holidays

Orders will not be processed or dispatched on Malaysian public holidays. These include:

  • Hari Raya Aidilfitri & Aidiladha
  • Chinese New Year
  • National Day (31 August)
  • Malaysia Day (16 September)
  • Thaipusam, Deepavali, Christmas
  • And all state and federal public holidays

Orders placed on or around public holidays may experience slight delays. We appreciate your patience.

12. Contact Us

If you have any questions about your shipment or delivery, please reach out to us:

  • Instagram DM: @amorlynco
  • Email: amorlynco@gmail.com

We aim to respond to all enquiries within 24 hours on business days.

Every Amorlyn order is packed with love and shipped with care. Two Hearts, One Promise. — Amorlyn Jewellery